Order Information
How do I place an order at Leather Imperial?
Ordering your favorite leather products from Leather Imperial is simple. Browse our collection, select your desired items, and click ‘Add to Cart.’ Once you’re ready, proceed to checkout where you’ll enter your shipping and payment information. Confirm your order, and you’re all set!
Can I cancel or modify my order after it’s placed?
We strive to process orders quickly. If you need to cancel or modify your order, please contact our customer service team within 24 hours of placing your order. We will do our best to accommodate your request.
Shipping & Delivery
What are your shipping options?
Leather Imperial offers several shipping options to meet your needs, including standard, expedited, and express shipping. Shipping times and costs will be calculated at checkout based on your location and selected shipping method.
Do you ship internationally?
Yes, we proudly ship our premium leather products worldwide Free of Cost
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier’s tracking system.
Returns & Exchanges
What is your return policy?
At Leather Imperial, we want you to be completely satisfied with your purchase. If you are not, you can return your item within 30 days of receipt for a full refund or exchange, provided it is unused and in its original condition. Please contact our customer service team to initiate a return.
How do I exchange an item?
To exchange an item, please reach out to our customer service team with your order details and the item you wish to exchange. We will provide you with instructions on how to return the original item and process your exchange.
Product Care
How do I care for my leather products?
Proper care ensures the longevity and beauty of your leather products. Here are some tips:
- Cleaning: Use a soft, damp cloth to gently wipe away any dirt. Avoid using harsh chemicals or soaking the leather.
- Conditioning: Apply a high-quality leather conditioner every 6-12 months to keep the leather supple and prevent cracking.
- Storage: Store your leather items in a cool, dry place, away from direct sunlight. Use dust bags or covers to protect them from dust and scratches.
Can I waterproof my leather products?
While our leather products are designed to withstand everyday use, we recommend applying a leather protectant spray to add an extra layer of water resistance. Be sure to follow the product instructions for the best results.